Shipping & Returns
Shipping Policy
Made & Mischief carefully packages each order to help ensure it arrives safely. Shipping costs and available delivery options are calculated at checkout based on your order, package weight, and destination.
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We currently offer standard shipping through USPS, with expedited options available when offered at checkout.
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Free local pickup is available by appointment in the Coachella Valley. Once your order is ready, we’ll contact you to arrange a pickup time and provide pickup details.
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Processing times vary depending on the item and level of customization. Custom and personalized orders may require additional production time before shipping or pickup.
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For Return & Exchange Policy, I’d also change it, because your current wording says customers can return something just because they changed their mind, which doesn’t fit a personalized-products business.
Return & Exchange Policy
Because many Made & Mischief products are custom or personalized, custom-made items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or were made incorrectly by us.
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For non-personalized items, please contact us within 14 days of delivery to request a return. Items must be unused and in their original condition.
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If your order arrives damaged or incorrect, please email hello@madeandmischief.com with your order number and photos of the item so we can make it right.
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Shipping charges are generally non-refundable unless the return is due to an error by Made & Mischief.
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That version matches the policies you already added at checkout and makes the local pickup option clear.